Customer Reviews and Testimonials at Kia of Orange Park

The service team is amazing ! Very kind and helpful with my soul . Kiera with the Glass department is super friendly and helpful . I will be coming back .

Alex is absolutely amazing in service. Always professional and always takes wonderful care of us. Thanks Alex for the great service.

Got a flat the other night. Everyone is always so friendly and knowledgeable. They plugged my tire and had me back on the road quickly. Alex has helped me several times. Each employee I deal with shows the greatest of respect.

After dealing with some headaches with another dealer, Michael in the parts department here was amazing. He answered all of my questions and was extremely professional. Picking up my parts was quick and easy. I would definitely recommend this dealership in the future.

It’s not really a dealership yet.

Very helpful! Helped me get into my new car

My service advisor, Cori, was awesome. It was a long process but she kept me in the loop

I will never go back to this dealer for a service related issue again. I took my Sportage in because the driver's side sun visor had broken. They told me it was not covered under warranty since it was not the result of a manufacture defect. OK fair enough. I asked for an estimate if I paid for it myself. The cost would be over $500.00. For one broken sun visor. I found one online for $25.00 and installed it myself in under 10 minutes. So they wanted over $500.00 to install a $25.00 sun visor which I installed in less than 10 minutes time. ... Read More

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Google - Oct 27, 2026

I will never go back to this dealer for a service related issue again. I took my Sportage in because the driver's side sun visor had broken. They told me it was not covered under warranty since it was not the result of a manufacture defect. OK fair enough. I asked for an estimate if I paid for it myself. The cost would be over $500.00. For one broken sun visor. I found one online for $25.00 and installed it myself in under 10 minutes. So they wanted over $500.00 to install a $25.00 sun visor which I installed in less than 10 minutes time. Buyer Beware.

Employs people who threaten disabled veterans. Not really somewhere you want to go. Seems the salesman that has got beef with people especialy the disabled, needs a serious attitude adjustment.

Kia really is a brand you should go ahead and just skip on by. Just about every Kia dealership is a scam and they hide numbers. This place is no different. They truly don’t want to sell you a car at all unless you are down to pay for points that they put in their back pocket. When all other Kia dealers are giving rates of 2.99-3.49 Apr this place here will not budge off of 7-8 Apr. They will not accept financing from a credit union or if you do then they jack the price of the vehicle ... Read More

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Google - Oct 14, 2026

Kia really is a brand you should go ahead and just skip on by. Just about every Kia dealership is a scam and they hide numbers. This place is no different. They truly don’t want to sell you a car at all unless you are down to pay for points that they put in their back pocket. When all other Kia dealers are giving rates of 2.99-3.49 Apr this place here will not budge off of 7-8 Apr. They will not accept financing from a credit union or if you do then they jack the price of the vehicle up. Yet another place where you should be able to get a Sportage Hybrid for 450-525 a month they hike the rate so you pay 625-700 a month. This isn’t a Mercedes or BMW, this is a Kia. If you are paying 700 plus a month for a Kia you have things going on where you should be working on your credit. This place also loves and I means loves loves loves their fees, wow do they love their fees. 1,300 dollars or more just in documenting fee, plus electric fee of almost 500 dollars, shouldn’t those two be together? Nope! Not here at Kia of Orange Park, wait there are more fees….license fee 450, PTA Fee of 189 dollars, ohhhhh wait they actually have something called Other Fees on top of the fees you already paying for of just 10 dollars. This place is a joke of a business. Stay far away. Truly read the reviews here as they have a actual dealer rating at 3 or below. Hundreds and hundreds of and hundreds of 1 star reviews, bait and switch, and people out there having even more fees than they decided to send me. All together almost 2,500 dollars in fees and if you don’t go through them they take your 1,700 rebate as well so that would be 4,200 dollars extra to take them a rate from your bank so they can still have you pay 650-700 dollars a month. What a place. Definitely getting reported to the FTC.

Avoid at all cost. Service department is the worst. requesting a diagnostic fee for warranty work and then clearing codes and sending you to another dealership saying they cannot help when you came in with the check engine code and aware of what the problem is. If the code is clear the next dealership cannot help until the check engine light comes back on. If they can't squeeze extra money out of you they say they can't help. Biggest mistake of my life was pulling onto this lot for the purchase and service. They tried to send me ... Read More

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DealerRater - Oct 14, 2026

Avoid at all cost. Service department is the worst. requesting a diagnostic fee for warranty work and then clearing codes and sending you to another dealership saying they cannot help when you came in with the check engine code and aware of what the problem is. If the code is clear the next dealership cannot help until the check engine light comes back on. If they can't squeeze extra money out of you they say they can't help. Biggest mistake of my life was pulling onto this lot for the purchase and service. They tried to send me away without a writeup saying it was nothing to writeup.

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Avoid at all cost. Service department is the worst. requesting a diagnostic fee for warranty work and then clearing codes and sending you to another dealership saying they cannot help when you came in with the check engine code and aware of what the problem is. If the code is clear the next dealership cannot help until the check engine light comes back on. If they can't squeeze extra money out of you they say they can't help.

Cori in service was amazing. She made sure to answer all my questions and any corcerns I had. She was very nice and helpful

If you get Alex as a service rep, do yourself a favor and just ask for someone else. Seriously, he'll waste your time, lie to you, and act indifferent when you call him on it. Even his coworkers threw him under the bus behind his back. My vehicle was repaired eventually, after the promised date, but the entire process was needlessly cumbersome. Cori, another service rep, was literally the only good thing to report at the dealership. She was great. Highly recommend her!

I had an absolutely wonderful experience with Kia of Orange City! From beginning to end, the entire process was easy, seamless, and honestly one of the best car-buying experiences I’ve ever had. Ian was fantastic. He took my calls and responded to my texts—even after hours—because he knew my work schedule made it difficult for me to connect during normal business hours. He was responsive, helpful, and made sure everything kept moving without making me feel pressured. Chris delivered my new 2026 black Sorento and was incredibly knowledgeable, kind, and patient while I got everything set up and ... Read More

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Google - Oct 5, 2026

I had an absolutely wonderful experience with Kia of Orange City! From beginning to end, the entire process was easy, seamless, and honestly one of the best car-buying experiences I’ve ever had. Ian was fantastic. He took my calls and responded to my texts—even after hours—because he knew my work schedule made it difficult for me to connect during normal business hours. He was responsive, helpful, and made sure everything kept moving without making me feel pressured. Chris delivered my new 2026 black Sorento and was incredibly knowledgeable, kind, and patient while I got everything set up and learned the features of my new car. And Pete has to be the best finance manager I have ever worked with! He made the finance process simple and stress-free. The entire team handled everything behind the scenes, so by the time it was time for me to complete the purchase, all I really had to do was sign a few pages. They also took my Telluride as a trade-in and gave me a great deal on it. They worked completely around my schedule and availability, delivered my new Sorento directly to me, and made the whole experience feel effortless. What stood out most was how Ian, Chris, and Pete made me feel like family rather than just another customer. I truly felt taken care of throughout the entire process. Thank you, Kia of Orange City! I couldn’t be happier with my new Sorento and would absolutely recommend this team to anyone looking for a great car-buying experience.

This is my favorite Kia dealership and the only reason I go there is for Rene in the service center

If you would like a dealership that “double dips” their pre-delivery service fee of $1,298 a Private Tag Agency Fee of $189, and an Electronic Registration Filing Fee of $598 that is already included in the advertised price, a dealership that changes the price on you after a 5 hour drive because of a “mistake”, a dealership that wants you to sign financing docs before showing you the rate you actually qualified for, a dealership where you feel like they would like to squeeze every last penny out of you, then this is the place to go! Do yourself a favor and shop elsewhere. ... Read More

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Google - Sep 24, 2026

If you would like a dealership that “double dips” their pre-delivery service fee of $1,298 a Private Tag Agency Fee of $189, and an Electronic Registration Filing Fee of $598 that is already included in the advertised price, a dealership that changes the price on you after a 5 hour drive because of a “mistake”, a dealership that wants you to sign financing docs before showing you the rate you actually qualified for, a dealership where you feel like they would like to squeeze every last penny out of you, then this is the place to go! Do yourself a favor and shop elsewhere. These guys don’t deserve your business.

When in for my complimentary free oil change, for my recent purchased vehicle. It's always a pleasure (my 2nd KIA) doing business and servicing with Kia.

I recently had my van serviced here. The customer service I recieved with Sarah in the service department was awesome. She was phenomenal. She constantly kept in touch with me and updated me daily. The work was was also done in a timely manner and done correctly the first time. I went back because my hatch was wet, thinking that one of the repairs had leaked. They did everything they could to check the issue and turns out it was something I must have done bc it hasn't happened again. They cleaned out the mess even though it wasn'... Read More

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Google - Sep 21, 2026

I recently had my van serviced here. The customer service I recieved with Sarah in the service department was awesome. She was phenomenal. She constantly kept in touch with me and updated me daily. The work was was also done in a timely manner and done correctly the first time. I went back because my hatch was wet, thinking that one of the repairs had leaked. They did everything they could to check the issue and turns out it was something I must have done bc it hasn't happened again. They cleaned out the mess even though it wasn't a leak. In all this, Sarah went out of her way to make sure that my vehicle was taken care of and was always kind and honest. Even when I was irritated. Thank you Sarah for your help!!

Kia Of Orange park Earns a c grade with caredge.com negotiate hard or find a more less stressfull kia dealership.

Sarah Mitchell was absolutely fantastic! After my original service representative went out of town, Sarah took over and kept me updated throughout the rest of the process. She was kind, knowledgeable, organized, and went above and beyond, INCLUDING helping me with the cost of diagnosing the problem. The only reason I am giving four stars is because the first full day my car was there, it wasn’t looked at or touched and I received no updates on it until after I called in and was informed my original representative left town. Once Sarah took over, however, she provided excellent ... Read More

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Google - Sep 18, 2026

Sarah Mitchell was absolutely fantastic! After my original service representative went out of town, Sarah took over and kept me updated throughout the rest of the process. She was kind, knowledgeable, organized, and went above and beyond, INCLUDING helping me with the cost of diagnosing the problem. The only reason I am giving four stars is because the first full day my car was there, it wasn’t looked at or touched and I received no updates on it until after I called in and was informed my original representative left town. Once Sarah took over, however, she provided excellent and quick customer service!

Drew was a pleasure to deal with, the process was very simple and stress free. Never stepped foot in the dealership, we already knew what we wanted from looking online and drew did everything he could to make sure this went smooth and we got what we wanted. Wish I would have bought my first Kia from here instead of Kia on Atlantic. Easiest car purchase we’ve ever made. Thank you Drew and Sanchez

Service department is always friendly

The website sucks. I won't be back to buy or for service; I'll pay for it somewhere else

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You can't go wrong with Chris Starling. I met him outside he was with one customer. His face was red under the sun. I had some difficulties in deciding which car, he showed my wife and I the different cars, without single blink of frustration. I asked him, why are you not giving up. He told me there is always a way, this is no longer buying a car but a learning curve for me, why would somebody care so much about you on first day of meeting you? Because they are genuine and sincere, selling cars has become ... Read More

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Google - Sep 7, 2026

You can't go wrong with Chris Starling. I met him outside he was with one customer. His face was red under the sun. I had some difficulties in deciding which car, he showed my wife and I the different cars, without single blink of frustration. I asked him, why are you not giving up. He told me there is always a way, this is no longer buying a car but a learning curve for me, why would somebody care so much about you on first day of meeting you? Because they are genuine and sincere, selling cars has become something more than making profit, emotional attachment was real. I had a hard time leaving the dealerships if I did not even try to negotiate with them, to that extend I will see you soon Chris Starling LIONG & Jolin

I went with my son to get a new vehicle and everyone was really nice. They are remodeling the dealership now but everyone was extremely professional and it was set up pretty good. All of our questions were completely answered and they explained all the contracts very well.

Do not buy from them if they are saying Exeter finance will give you the best loan. Do not use Exeter. The employees here absolutely know that company is a RIP OFF!!!!! Exeter will put 90% of your payment towards the interest and penalize you for paying extra. You'll be paying well past your loan end date. I will NEVER buy a car from them again. Instead of using the two companies that pre-approved me they ran my credit without consent then came back with the Exeter bull crap.

I bought a Kia carnival from this place and the salesmen Parker did a great job. Was not satisfied at first as I was missing an item from a package but he came through and made it right. Respectful and great customer service! Definitely recommend

The warranty is the only saving grace for these guys right now. Unfortunately, this is still to be verified.. Went in with a price tag known, somehow they schemed another 10k in additions off of me. Very disappointing and unprofessional. I guess this is expected from car dealerships, which is pathetic. Always verify the final price before these people try to swindle even more from you without making it clear until you see your outstanding loan amount. You lost a customer, forever.

Their service department is awful. We had an appointment at 10am, we received a text saying the part was in stock. 4 hours later we checked and the service rep had an awful attitude saying he told us. No one ever talked with us, did not discuss if warranty covered it or if they were working on it. 1 1/2 hours later we finally got to leave. As I am waiting for him to finish my paperwork he takes a phone call and looks up that person's info rather than finishing my paperwork first. HORRIBLE!!

KIA of Orange park service took care of me, Sarah was great with communication and getting me my vehicle in a timely manner

My experience in the service center was nothing short of horrible. Customer service 0/10.

Sarah Mitchell was a fantastic service advisor. She always had a smile, was always friendly and professional. She kept me updated and provided the best service. She will be my go to advisor in the future!

My phone has been blowing up with calls and emails and I do t even live in Orange park and never have nor am I interested in a car and haven’t been to their website. I called and spoke to a man who kept insisting I went to their website when I kept stating I’ve never been to the website or lived in Orange park. I asked to not be contacted and if I am again I will seek help from Orange park police department and he hung up after I said that. Be very careful with this ... Read More

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Google - Aug 15, 2026

My phone has been blowing up with calls and emails and I do t even live in Orange park and never have nor am I interested in a car and haven’t been to their website. I called and spoke to a man who kept insisting I went to their website when I kept stating I’ve never been to the website or lived in Orange park. I asked to not be contacted and if I am again I will seek help from Orange park police department and he hung up after I said that. Be very careful with this dealer as not sure what game they are trying to play

TODD IN SERVICE IS THE BEST

Easy to get service.

Love this place. Which is weird to say about a car dealership but the staff is amazing. Never had a bad interaction. Have to shout out Sarah Mitchell in maintenance. She is wonderful. Knowledgeable, professional and beyond helpful. Highly recommend using her if shes available.

Went in for an oil change, figured Kia would be cheapest. Sure enough, Sarah Mitchell (like the B-25) got me squared away. She was friendly and answered all my questions, too! She knows a lot about oil! Didn't try to sell me a new engine and set of tires and whatnot, just very honest and straightforward. I'll be back!

Sarah M. in maintenance really helped me out when I was stressed about my car's repairs. Big shout out to her calmly taking care of everything for me.

Corii and Rene are my to go to advisors they are the ideal customer service providers will stick with them as long as I have a Kia

Cori , wonderful service advisor solid communication and updates. See her if you want the job done right first time great attention to detail.

I’ve purchased two new cars here and both times I’ve received stellar customer service. Kelton and Simona are both a pleasure to do business with!

Where do I start? Do you only one worth anything at this place? Is Parker honestly there should be some large investigations gone in this place my closest friends and family were the people that referred to me this to this place will be returning to another Kia dealer because of my experience but a $27,000 brand new vehicle and have had problems since day one to the point where we’ve had to Lemon8 Law the view that service department Zachary specifically the service manager was the worst. He not only embarrassed me, but deliberately gaslit me, and then recorded ... Read More

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Google - Aug 12, 2026

Where do I start? Do you only one worth anything at this place? Is Parker honestly there should be some large investigations gone in this place my closest friends and family were the people that referred to me this to this place will be returning to another Kia dealer because of my experience but a $27,000 brand new vehicle and have had problems since day one to the point where we’ve had to Lemon8 Law the view that service department Zachary specifically the service manager was the worst. He not only embarrassed me, but deliberately gaslit me, and then recorded me, and then tried to get me trespassed from the property made slurs to me, and also made comments involving my marriage, telling me my husband should divorce me like I don’t even know how to properly deal with this situation that hasn’t fault I’ve contacted the GM Danny he did barely any investigating was very nice, but made it very clear. There wasn’t much he could do due to phones not recording on both sides and Zachary being on a cruise. The car has lost power multiple times oh and we can’t forget about my favorite part when my car went to service, the service advisor got a nail in my tire and nobody at the Kia dealer was willing to pay for it. Please stay far far away from this place. Let’s not forget the tire rotation that I paid for and didn’t receive to the point where the GM had to give me a check for my money back. I have more documents to prove I am just awaiting to present all of it to channel 4 news.

Was dealing with Kelton Powell I FOUND THE PRICE on auto trader the price says it includes dealer fees price was $50,400 when asked for out the door prices he added in almost 5,000 dollars worth of fees 😳 plus when asked about the taxes he had taxes for 47,676 when I had a trade in worth 39650 so should of paid taxes on difference between the 2 little over 10,000 , when pointed this out he said I was wrong that it's the price of new car - my trade equity that I had to pay taxes on $ 47,676. I LOOKED IT UP took a screen shot ... Read More

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Google - Aug 11, 2026

Was dealing with Kelton Powell I FOUND THE PRICE on auto trader the price says it includes dealer fees price was $50,400 when asked for out the door prices he added in almost 5,000 dollars worth of fees 😳 plus when asked about the taxes he had taxes for 47,676 when I had a trade in worth 39650 so should of paid taxes on difference between the 2 little over 10,000 , when pointed this out he said I was wrong that it's the price of new car - my trade equity that I had to pay taxes on $ 47,676. I LOOKED IT UP took a screen shot and sent it to him he wouldn't acknowledge it .If you buy from them check your taxes when you have a trade in cause I'm sure they are pocketing the difference not telling you you over paid .I would never buy from this dealership, they are a bate and switch on prices adding on all kinds of crap .let's be really electronic filing fee cost MAYBE 50 not 500 .the car manufacturer pays them to do oil checks and once over on cars ,and then bull crap of adding tent when it came with tent .

I want to share my experience with Kia Orange Park because I believe other customers deserve to know what happened to me. I was a regular customer and had purchased two vehicles from this dealership, so I trusted them with my brand-new 2026 Kia K5. Unfortunately, after this experience, I will never return to their service department. I brought my car in several times for an ongoing alignment issue that they failed to properly fix. During one visit, cash went missing from my glovebox, along with my tire-lock key. The money was hidden underneath and between books, not sitting out in ... Read More

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Google - Aug 10, 2026

I want to share my experience with Kia Orange Park because I believe other customers deserve to know what happened to me. I was a regular customer and had purchased two vehicles from this dealership, so I trusted them with my brand-new 2026 Kia K5. Unfortunately, after this experience, I will never return to their service department. I brought my car in several times for an ongoing alignment issue that they failed to properly fix. During one visit, cash went missing from my glovebox, along with my tire-lock key. The money was hidden underneath and between books, not sitting out in the open. The technician, Mr. Butler admitted he went into my glovebox to check the cabin filter and look for the tire-lock key. My question is: Why was my glovebox being searched when my car was brought in for an alignment issue? I contacted the police, and management told me they would review the cameras. When I returned the next day, I was suddenly told the cameras were not working. I also waited approximately three hours to speak with the General Manager, Mr. Hines, and was told he had an emergency wasn’t coming in that day. But I later saw him arrive at the dealership. After filing a complaint with Kia of America and eventually speaking with Mr. Hines, I was told the dealership was not responsible and that it was my fault for leaving money in my vehicle. I found that response extremely disappointing, especially since my vehicle was in their possession. The alignment problems were another major issue. I was told my brand-new K5 needed new struts. I got a second opinion from another Kia dealership, and they inspected my vehicle and showed me that the struts were fine and that I simply needed a proper alignment.

Sold a service cover I realized I didn’t want or need. When I requested a cancellation I was ignored. I was also told when I tried to trade the car that the car had a lien and Kia should not have even sold the car to me. Very disappointing experience.

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Excellent dealership with excellent customer service. The staff there is very helpful and team oriented.

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was our first time buying from a dealer ty did a great job and have to fight for answers price or anything we wanted to know didn't try to convince you to buy things you didn't want and bother you while you looked around great salesman!!

Excellent customer service all around the easiest process for car buying I've ever experienced. Very courteous and willing to do what it takes to make sure you have are happy with their service. Will recommend to friends and family.

Just bought a used vehicle from here. Process was smooth and I felt the same attention and care was given to me as if I was buying a new vehicle. Sales and service was excellent and made sure I was receiving an excellent vehicle. Sylvester treated my wife and I as VIP buyers.

I wanted to share some feedback regarding my recent visit to Kia of Orange Park. I initially planned to purchase a vehicle from your dealership. During my visit, however, I witnessed a manager speaking to a customer in a loud, argumentative, and disrespectful manner regarding the customer's vehicle. Observing that interaction made me uncomfortable and significantly changed my impression of the dealership. I do want to recognize the young associate who assisted me. He was professional, courteous, patient, and genuinely respectful throughout my visit. His excellent customer service stood in sharp contrast to what I witnessed from management. After ... Read More

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Google - Jul 11, 2026

I wanted to share some feedback regarding my recent visit to Kia of Orange Park. I initially planned to purchase a vehicle from your dealership. During my visit, however, I witnessed a manager speaking to a customer in a loud, argumentative, and disrespectful manner regarding the customer's vehicle. Observing that interaction made me uncomfortable and significantly changed my impression of the dealership. I do want to recognize the young associate who assisted me. He was professional, courteous, patient, and genuinely respectful throughout my visit. His excellent customer service stood in sharp contrast to what I witnessed from management. After returning home, I shared my experience with my husband. We had intended to purchase two vehicles with cash, but after seeing how a customer was treated, we decided to take our business elsewhere. One interaction can influence not only the customer involved but also everyone who witnesses it. Potential buyers are always watching, listening, and evaluating how a business treats people. Respect, professionalism, and emotional self-control are just as important as the vehicles being sold. I hope this feedback is received in the spirit in which it is intended. I encourage your leadership team to provide additional customer service and communication training for managers and staff. Every customer deserves to be treated with dignity and respect, especially when concerns arise. A dealership's reputation is built not only on its products but on the way people are treated. Thank you for taking the time to read my comments. I sincerely hope this feedback helps strengthen the customer experience for future visitors.

I was told that this experience would be quick and effortless and I have to admit they were absolutely correct this was probably one of the most effortless things I have done and the people there are super nice everybody is eager to help you and you can't really get past the deals that they're giving at this place they are currently under construction but that doesn't affect the service nor the deals you get I am thoroughly impressed and will be recommending this place to everyone I know that needs a vehicle I purchased a 2026 Kia ... Read More

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Google - Jul 9, 2026

I was told that this experience would be quick and effortless and I have to admit they were absolutely correct this was probably one of the most effortless things I have done and the people there are super nice everybody is eager to help you and you can't really get past the deals that they're giving at this place they are currently under construction but that doesn't affect the service nor the deals you get I am thoroughly impressed and will be recommending this place to everyone I know that needs a vehicle I purchased a 2026 Kia Sorento and they made sure I loved it

Went there the other day because of some engine malfunctions, I was told the potential issues and went through with the repairs. After I received the bill, I noticed that they had charged me for a service I did not request with it listed as a specific customer request. This wouldn't be half as bad if the car was actually functional. Instead, the same issue arose as I was driving home and when I contacted them to talk about future steps, I was told they were busy and would give me a call back. I never got the callback. ... Read More

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Google - Jul 7, 2026

Went there the other day because of some engine malfunctions, I was told the potential issues and went through with the repairs. After I received the bill, I noticed that they had charged me for a service I did not request with it listed as a specific customer request. This wouldn't be half as bad if the car was actually functional. Instead, the same issue arose as I was driving home and when I contacted them to talk about future steps, I was told they were busy and would give me a call back. I never got the callback. So now, im looking to repair my engine myself or with any other reputable mechanic while being multiple thousand dollars in the hole because of this dealership. Highly recommend to avoid purchasing or repairing with them

Parker was great to work with! He made the entire out-of-state buying process easy and was always quick to respond to my questions. He kept me informed throughout the process and made everything as smooth as possible. I really appreciate all of his help and would definitely recommend working with Parker if you’re looking for a vehicle. Thanks again!

Tre was really cool highly recommend he was honest and knowledgeable about the product he sells .

***Update Thank you all for reaching back out and taking care of the issue. This was more about safety above all else, so I appreciate you all working with me to getting the issue fixed.

Family had just traveled to Jacksonville Fl for a week vacation. Was unpacking car and went to close the trunk lid. Latch would not latch. Called Kia of Orange and explained. Found out it was on a recall. Mind you it is 1:30 in the afternoon. To my surprise they said bring it right in. While there they also did a update. To me they went gave me a relief and joy to say bring it right in. We had drove from Indianapolis, In. Much appreciated

Alan Rawls was excellent, not a "pushy salesman" but a very understanding man that did a fantastic job at making me feel comfortable and helping me purchase my new car during a difficult decision moment

Absolutely horrible I was just there two days ago for a problem in my tire. I had to sit there for seven hours. They said they fixed it and now two days later my tire is flat again.

Worst car buying experience ever

Unethical, illegal practices, and zero accountability. ​I attended a "VIP Event" at Kia of Orange Park after being explicitly assured by staff that no vehicle purchase or credit check was necessary to participate. While at the dealership, I explicitly instructed the sales staff not to run my credit under any circumstances. ​Despite my strict, verbal refusal of consent, their team bypassed my directives and ran an unauthorized hard inquiry credit file anyway. Running a consumer's credit and submitting third-party loan applications without explicit authorization is a direct violation of the Fair Credit Reporting Act (FCRA). When confronted, ... Read More

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Google - Jun 23, 2026

Unethical, illegal practices, and zero accountability. ​I attended a "VIP Event" at Kia of Orange Park after being explicitly assured by staff that no vehicle purchase or credit check was necessary to participate. While at the dealership, I explicitly instructed the sales staff not to run my credit under any circumstances. ​Despite my strict, verbal refusal of consent, their team bypassed my directives and ran an unauthorized hard inquiry credit file anyway. Running a consumer's credit and submitting third-party loan applications without explicit authorization is a direct violation of the Fair Credit Reporting Act (FCRA). When confronted, the sales rep went to the manager, who simply tried to deflect the issue by saying my credit was approved. ​They are currently ignoring my direct attempts to contact them and resolve this. If you value your financial privacy and credit score, stay far away from this dealership. They will disregard your explicit instructions and breach federal consumer protection laws just to force a deal.

Best Kia Dealership!

Ashton was amazing , he helped me get approved and I was able to get off of work and pick up my new 2026 0 money down.

Starting fights with a disabled vet?? Y’all suck! Fire CP!!

I have had several terrible experiences with the service department which has caused me to get my service done at a different company. I recently returned Saturday 5/30/2026 due to my front and rear windshield wiper fluid not working properly. This was, yet again, an awful experience. They told me the rear wipers were not spraying due to the hose had been found to be chewed in the rear. I am not debating whether a rodent could do this type of damage, although to imagine it crawled into that area, only chewed up that section of the tubing and exited the ... Read More

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Google - Jun 1, 2026

I have had several terrible experiences with the service department which has caused me to get my service done at a different company. I recently returned Saturday 5/30/2026 due to my front and rear windshield wiper fluid not working properly. This was, yet again, an awful experience. They told me the rear wipers were not spraying due to the hose had been found to be chewed in the rear. I am not debating whether a rodent could do this type of damage, although to imagine it crawled into that area, only chewed up that section of the tubing and exited the vehicle makes me chuckle. I was then informed it was not covered by the warranty in which would cost $350 to repair. After asking for a picture of the damage before committing to the repair I was told the technician removed the panel (there are scratches to confirm that as well), saw that it was chewed on, then put the car back together and also washed it, all before i confirmed if I was going to proceed with the repair. This is the most unprofessional experience yet with Kia of Orange Park. Then when I asked for the picture, Meghann advised she spoke with her Manager who advised there would be a 30 minute labor cost to get the photo.....so this is because of the technicians carelessness and lack of preparedness to prove to a customer of damages involved lol. Not only did this happen but they also recommended the air filters be changed which would each cost about $90 which includes labor. I thought this was also comical considering the cost of filters are extremely inexpensive and my 12 year old son could change them out so not sure how they justify the cost of those. I caution anyone that needs Kia service to do your due diligence when they give you any recommendations regarding service/repairs.

I’ve had my Forte serviced at a few dealerships in WA state, and I have never received a service video. So cool! Orange Park dealership is going through an extensive rebuild, but the staff is very patient, positive, and attentive. Great customer service!

This was once a great car dealership. Now they using the bait and switch tactics. Get quote on price then, say you need to sign a paper they miss and bam, your payment is up a 100$. Jus beware

I normally have great service here for over 3 years on both my cars. I have new k4 just purchased in December with 3 problems so far. Talks of it possibly being a lemon since this dealership cannot find the issue. Do not buy these cars brand new without a mechanic. the service department will dismiss you and makes you feel like a fool almost for doing so. update: the check engine light is back on in less than a week. Guess it’s a little sick again. My god.

How dare you treat a veteran that way. What does your opinion on politics have to do with selling cars anyway? Your employer thinks it’s okay to assault people and keep your job? How dare they and how dare you! This is disgraceful behavior. May your pillow always be warm. Have the day you deserve.

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If I could leave ZERO STARS I would. How DARE you,sir? You know what you did to that veteran. You know the one. And how DARE you bring politics into your job as a car salesman. You need to feel the deepest amou t of shame.You disgust everyone who has more than 2 brain cells... AKA NON liberals.

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Wonderful customer service 👏

I have bought 2 vehicles from Tim/Chris and I'll probably go back when I need another.

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When I first walked in I was skeptical if I would be able to leave in a vehicle. But rest assured they did everything to make sure I had keys in hand!!! Had a little incident after purchasing and Kelton made sure that it was fixed and I was completely satisfied !!! Thank you !

Cori is an awesome service advisor. She keeps you informed and updated always. I'm so glad she handled the last time my car was being worked on. Thanks Cori!

I bought my first car here in 2015. Went back last weekend and had the RUDEST experience! I went in to test drive two vehicles, and instead of keys, I got major attitude after saying I was still weighing my options. This came from an old, short, black, bald car salesman who said "we only do test drives on Mondays, I got a commission to make."

Want to shout out Alex for his kindness and amazing service!!

great service here. Todd in Service is super nice and helpful.

We purchased our second Kia from Kia of Orange Park (should have purchased our first here too). From the amazing sales staff to the friendly and attentive service team they make my car shine when I drive away! Can't wait until the new building is finished so even the facilities can shine like new as well!

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My experience with Kia has been the worst I’ve ever had with a car, and the entire situation has been incredibly frustrating. The first time the engine light came on, the dealership said it was just a sensor. A week later it returned, and they claimed it was the injector and performed a full body service. As soon as I picked up the car and drove across town, the light came on again, and this time they said it needed a full emissions cleaning. I picked it up yesterday, and for the third—and now fourth—time, the engine ... Read More

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Google - Mar 26, 2026

My experience with Kia has been the worst I’ve ever had with a car, and the entire situation has been incredibly frustrating. The first time the engine light came on, the dealership said it was just a sensor. A week later it returned, and they claimed it was the injector and performed a full body service. As soon as I picked up the car and drove across town, the light came on again, and this time they said it needed a full emissions cleaning. I picked it up yesterday, and for the third—and now fourth—time, the engine light has come back on. At this point, the constant inconvenience, the repeated misdiagnoses, and the fact that they still can’t figure out what’s wrong have pushed my patience to the limit. Because of this ongoing experience, I would never recommend Kia to anyone anymore.

Yesterday was my first time buying a new car from a dealership and I can honestly say I wouldn’t have done anything differently. Cori, in the service department, recommended Sanchez to help us. Sanchez was absolutely incredible!!! 10/10 recommend her. Also - shout out to KP, I’m sure he doesn’t get a lot of recognition but he definitely played a part in me getting my dream car.

I do not recommend Kia of Orange Park. I bought a car from them at 27,000 miles, and by 43,000 miles I had already spent $1,500 replacing all 4 brake pads and all 4 brake rotors. I specifically asked before buying if the car had any problems, and I was told no. Clearly, that was not true. They also gave me two keys, but after I lost one, I found out the other one was not even programmed to the car. That left me having to spend another $450 for a new key just to be able to start my car. When I called the dealership ... Read More

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Google - Mar 24, 2026

I do not recommend Kia of Orange Park. I bought a car from them at 27,000 miles, and by 43,000 miles I had already spent $1,500 replacing all 4 brake pads and all 4 brake rotors. I specifically asked before buying if the car had any problems, and I was told no. Clearly, that was not true. They also gave me two keys, but after I lost one, I found out the other one was not even programmed to the car. That left me having to spend another $450 for a new key just to be able to start my car. When I called the dealership for help, they told me they could not do anything. Now I’m being told I have to pay $2,400 for a brand new catalytic converter after only driving 16,000 miles. A catalytic converter should not be going bad this soon and should last for years, not after such a short time. I feel completely screwed over. This experience has hurt me financially and emotionally. I was only 20 when I bought this car, and I trusted what I was told. Looking back, it honestly would have been cheaper and less stressful to buy a brand new car from the start. Please be careful dealing with this dealership. In my experience, they will say whatever they need to say to get you to buy a car.

If I could give them a zero I would. 90 days to order one part and they got it wrong 4 times. Incompetent is only the beginning. Just ask anyone in the waiting room.

If it were possible to leave zero stars, I would. My experience with this dealership was extremely disappointing and raised serious concerns about their business practices. During our interaction with Chris and Will, we were encouraged to change truthful personal information to make the deal go through, even after I had already been transparent. That immediately raised a red flag for us. No reputable dealership should ever suggest that a customer misrepresent information to push a sale. That is not ethical and certainly not the type of business practice customers should have to deal with when making a major financial ... Read More

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Google - Mar 14, 2026

If it were possible to leave zero stars, I would. My experience with this dealership was extremely disappointing and raised serious concerns about their business practices. During our interaction with Chris and Will, we were encouraged to change truthful personal information to make the deal go through, even after I had already been transparent. That immediately raised a red flag for us. No reputable dealership should ever suggest that a customer misrepresent information to push a sale. That is not ethical and certainly not the type of business practice customers should have to deal with when making a major financial decision like purchasing a vehicle. What was most disappointing was the complete lack of integrity displayed throughout the process. Instead of focusing on honesty and helping a customer make the best decision, the focus appeared to be on forcing the numbers to work at any cost. Let me be very clear: my family is not desperate for a vehicle, and we will absolutely walk away before compromising our honesty to let someone else close a deal or earn a commission. Integrity matters more than any car purchase. If you are considering buying a vehicle from this dealership, I would strongly encourage you to verify everything carefully and proceed with caution during the financing process. Customers deserve transparency, professionalism, and ethical treatment, and unfortunately, that was not the experience we had here. We will gladly take our business somewhere that values honesty, ethics, and customer trust.

I came in for a diagnostic and explained the issue with my car beforehand, but when I arrived the staff didn’t seem interested in actually listening to what I was describing. Instead of addressing the concern I came in for, they came back with a list of almost $10,000 worth of unrelated repairs. During the process, my car was taken in and things were changed without explanation. My oil change sticker that was originally in my door was removed and replaced with another one, and now I’m not even confident the oil change was actually done. The shield under ... Read More

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Google - Mar 10, 2026

I came in for a diagnostic and explained the issue with my car beforehand, but when I arrived the staff didn’t seem interested in actually listening to what I was describing. Instead of addressing the concern I came in for, they came back with a list of almost $10,000 worth of unrelated repairs. During the process, my car was taken in and things were changed without explanation. My oil change sticker that was originally in my door was removed and replaced with another one, and now I’m not even confident the oil change was actually done. The shield under my car was also not put back on at all when I got my vehicle back. I even drove with the technician to show the issue, but he spent more time talking over me than listening to what I was trying to explain. Overall, this was a very frustrating experience. I came in for a specific concern and left feeling like my issue was ignored and my car was not properly put back together.

Service department is outstanding two years ago I was referred to Kia at Orange Park, and Mr. Alex Oztolaza has been my Service advisor , and I have been completely impressed with his professionalism, and customer service. Always takes his time to explain to me what I will need for my vehicle and if there is anything wrong, and when I will need to replace an item or remove. The product quality is consistently outstanding. Because of his truthfulness I will be purchasing my next Kia at the Kia of Orange Park. Thank you Kia of Orange Park Ana Alvarez

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It's been one month since I purchased a 2020 kia sorento,I purchased it with ac problems,which the dealership somehow can't fix,and car came with oil leakage but was fixed.Now the car is burning oil and the motor has making noises This has been happening since my first week me owning it And I bought this car for my wife, and this is my wife's car All I want to know is if they can fix these issues

I want to comment on how the entire deal was handled. Throughout the process I was told the deal was approved, provided requested documents, returned to sign paperwork, and took delivery of the vehicle. My daughter and I were congratulated and the transaction was presented as completed. At no point was it explained that the agreement was conditional, and copies of the signed contract were not provided at signing. Afterward, I began receiving different explanations from both the salesperson and the finance manager about the financing. Different lenders were referenced at different times, and the information changed depending on who ... Read More

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DealerRater - Feb 12, 2026

I want to comment on how the entire deal was handled. Throughout the process I was told the deal was approved, provided requested documents, returned to sign paperwork, and took delivery of the vehicle. My daughter and I were congratulated and the transaction was presented as completed. At no point was it explained that the agreement was conditional, and copies of the signed contract were not provided at signing. Afterward, I began receiving different explanations from both the salesperson and the finance manager about the financing. Different lenders were referenced at different times, and the information changed depending on who I spoke with. This created confusion and made it difficult to understand the true status of the transaction. The vehicle was later taken back without prior written notice or clear documentation explaining the reason. The overall experience left me feeling misled due to inconsistent communication from both the salesperson and the finance office. Financing issues can happen, but customers should be given clear, consistent information and proper paperwork from the beginning so they understand exactly where they stand.

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They will definitely get you in a car regardless of your credit but your car note will be as much as rent and the do not honor their warranty!!! They sold me a car and there were 3 safety recalls on the car and when I called they brushed me off!!! I would never refer someone to go here to purchase a car! Quite the opposite!

Customer service is 100% not their strong suite. Sales pressure is some of the worst I have seen.

The Kia cars are fine to buy here. But I cannot recommend buying a certified used car that isn't a Kia there. I bought a 2022 silverado 5 months ago within a month it needed the engine rebuilt, Then I had to take it back again to the actual chevy dealership to be fixed because kia couldent do it. So I had to have it towed to chevy they rebuilt the engine and now told me when kia did an alignment they didnt put the bolts on correctly so it broke a wing weld and thank god I brought it to ... Read More

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Google - Jan 23, 2026

The Kia cars are fine to buy here. But I cannot recommend buying a certified used car that isn't a Kia there. I bought a 2022 silverado 5 months ago within a month it needed the engine rebuilt, Then I had to take it back again to the actual chevy dealership to be fixed because kia couldent do it. So I had to have it towed to chevy they rebuilt the engine and now told me when kia did an alignment they didnt put the bolts on correctly so it broke a wing weld and thank god I brought it to them because it could have completely gotten loose and god knows what would have happened while driving.

I bought the car from this location, only had it maintained here...and the last time we took it in, about a block after leaving, the wheel came off and bounced down the road. The way it was handled after that was insane. Everyone except one service rep acted like it was no big deal and there was no part of the situation that was alarming at all. I had to constantly reach out to find out what was happening, they tried to send my car home without fixing any of the damage They tried to say the dents in ... Read More

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Google - Jan 17, 2026

I bought the car from this location, only had it maintained here...and the last time we took it in, about a block after leaving, the wheel came off and bounced down the road. The way it was handled after that was insane. Everyone except one service rep acted like it was no big deal and there was no part of the situation that was alarming at all. I had to constantly reach out to find out what was happening, they tried to send my car home without fixing any of the damage They tried to say the dents in the bumper (that got ripped off when the car slammed on the ground) was probably dented before that. We ended up having to buy a whole new car because we couldn't trust them to fix it and even that was a nightmare. I have gone to this place for years and never again. We drive clear across the city now to avoid going here. Update: I emailed Michelle - Customer Relations Specialist weeks ago, per her request, and never heard back. Update: it has now been months and I have still heard nothing. And the car we ended up with to replace this car costs more than the last model we had and is by far a step down in quality.

I would not recommend this company to ANYBODY!! How do you send somebody off in a car without a contract? After signing documents and paperwork, why are yall still calling to ask for more information that yall already received!?. How do you constantly run people’s credit without their acknowledgment? This is the absolute worse company there is do not go here at all.

I tried this dealership because my aunt had a great experience buying her car online. I did the same — completed everything online, spoke with Chris, and made it very clear I didn’t want to drive in just to be denied. I was upfront about my credit, and he reassured me enough to get me to come in. I regret that decision. The building looked unprofessional, and Chris shared a personal story that had no place in a customer conversation. After all that, I was told to “wait a year and try again,” with no real effort or options despite ... Read More

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Google - Dec 23, 2025

I tried this dealership because my aunt had a great experience buying her car online. I did the same — completed everything online, spoke with Chris, and made it very clear I didn’t want to drive in just to be denied. I was upfront about my credit, and he reassured me enough to get me to come in. I regret that decision. The building looked unprofessional, and Chris shared a personal story that had no place in a customer conversation. After all that, I was told to “wait a year and try again,” with no real effort or options despite the confidence he gave me over the phone. It felt like a complete waste of time. There’s a Kia dealership three miles from my apartment, and that’s where I’ll go if I decide to buy a Kia. This was not a good experience at all.